Do you know how IT outsourcing works? The concept comes into play when companies need external technical knowledge or skills, such as a team specializing in web or mobile development.

The solution is to resort to outsourcing or outsourcing. Currently, many Information Technology managers have sought to outsource processes to add new skills to the team and print higher quality services. According to the Study Brazilian Software and Services Market, Brazil is the 9th country that invests most in IT in the world.

In this way, the IT area becomes more strategic to devote to new business and customer satisfaction. In this post, we will show you the advantages of optimizing your operations and how to choose the best supplier. Follow!

How does IT outsourcing work?

According to a definition of Gartner consulting, available in its glossary, the term IT outsourcing can be described as “the use of external service providers to deliver more efficient IT solutions.”

In English, the word means external source, which has everything to do with the concept of service. When we talk about IT outsourcing,  we are referring to the hiring of outsourced companies with professionals specialized in certain areas. Among them, we can mention:

  • development of applications or web systems;
  • infrastructure(data center);
  • cloud computing;
  • network monitoring;
  • systems integration;
  • help desk and  service desk;
  • digital security.

IT outsourcing can serve both internal and external customers, developing more attractive tools to close new businesses, retain customers or implement improvements in internal processes.

In this hiring model, the manager outsources the IT infrastructure. This includes management, control, and maintenance, as well as the support of professionals specialized in the area that the business needs additional expertise.  The proposal is that you have a team present technologically, but without the need for physical presence.

In other words, the service doesn’t have to take root within your business, such as occupying chairs and tables or even generating extra infrastructure or payroll costs. In fact, all expenses will be the responsibility of the outsourced company, exempting you from bureaucracies that leave no free time to think about strategies for the business.

In this way, operations are optimized, as is the time to manage internal time and efforts in your core business. Not to mention the cost-benefit and the savings for not having to recruit new employees. Let’s talk about it better in the next topic. 

What are the main advantages of IT outsourcing?

It is worth noting that outsourcing services in the IT area have become increasingly popular thanks to the strategic vision of its managers. After all, with external support, services gain scale and monitor the growth of the business, without a greater demand for investments in internal infrastructure (resources and professionals).

Optimization of projects and results

By absorbing part of the scope of work, IT outsourcing optimizes processes and brings more results to the organization. In this way, internal teams gain efficiency, streamlining deliveries and focusing on more strategic demands.

Increased team performance

With professionals taking on tasks that ask for more know-how,  the management of the team within the company becomes more targeted. The direct impact is on productivity, which can significantly increase the results of the area.

Support of skilled professionals

By outsourcing services, you have highly skilled professionals in various AREAS of IT and are always available to take on technical support and assist in troubleshooting. This hiring model maintains the high-quality standard of the team.

Cost reduction

Cutting spending is always a priority in the corporate environment, isn’t it? After all, it is one of the pillars to keep the business sustainable. The investment in IT outsourcing contributes to budget planning and resource maintenance.

Access to state-of-the-art technology

The technology area is constantly evolving, while software and hardware undergo rapid updates. With outsourcing, you have access to professionals and resources updated by the latest trends, gaining a competitive advantage.

What to take into account when choosing the service?

Just like any decision, hiring a third-party company requires attention and some care. Therefore, before signing the contract, it is important to collect information about the suppliers available in the market.

Our recommendation for you to get the choice right comes with the following step by step:

  1. first of all, assess your business needs and map the problems that need a solution;
  2. look for a serious company that has regularized registration;
  3. evaluate feedback  from current and former customers to list weaknesses and strengths;
  4. seek references, credentials and proven experience in outsourcing  (completed projects, customer base, etc.);
  5. opt for partners working with agile methodologies, such as Scrum,and with dynamic technologies to bring more productivity and less cost;
  6. ask about support and service policies (ease, availability of professionals, schedule);
  7. give preference to suppliers who know how to develop mobile solutions to integrate them with their management tools.

Finally, by having good IT outsourcing companies,  you can increase the efficiency of the team, make deliveries with more quality, reduce costs and save time to make the area even more strategic for the business. Generally speaking, the result involves a high-performance team, which directly impacts the satisfaction of both employees (including other sectors) and customers.

How about implementing outsourcing? Here at Kazap, solving problems through technology is already in our DNA. If you want to innovate in processes and solutions, come with us!