Although chatbots have existed technically since 1960, they have gained prominence in recent years. Today, they are widely used by companies in different industries to facilitate the workload.
An intelligent virtual assistant (IVA) or intelligent/virtual personal assistant (IPA/VPA) gained more prominence with the launch of Amazon Alexa. The use of this technology, developed to facilitate people’s lives through artificial intelligence solutions, is already frequent in our daily lives. However, there are still many doubts about the topic.