Today, through applications and software, people have access to a wide range of services and information, which tend to make their day-to-day simpler. Over time, this technology has evolved in order to become increasingly humanized and intuitive. It is interesting to note that even without knowing what conversational interfaces are, many people use them. After all, they are responsible for the majority of these advances.
By making use of this concept, the developer is able to create a much higher level of understanding between the user and the application, which is reflected in a more enjoyable experience for the user. A situation that makes room for it to use the application more often.
Would you like to learn more about this technology? Then read the article and find out what conversational interfaces are and how they work!
What are conversational interfaces?
The advent of technologies such as artificial intelligence and machine learning-enabled the creation of much smarter software. Thanks to this, today there are systems with the ability to identify patterns and learn from them, thus becoming more efficient.
Although these software and applications have the potential to contribute to various activities, this potential would be reduced if communication between the user and the system was poor. It is in this context that conversational interfaces arise, making the interaction between the human being and applications simpler and more intuitive.
A good example of this technology is personal assistants such as Siri, Google Assistant and Alexa, which allow the user to have access to a wide range of functionalities through the use of simple voice commands.
How do they relate to chatbots?
In order for a person to understand what conversational interfaces are, they need to understand their relationship with chatbots; software that has the ability to interact with humans and present appropriate responses to their demands. This technology is not so recent, but at first, its implementation was very limited. This is because, in the beginning, this software could only respond to a few previously established sentences.
The conversational interfaces, however, allow chatbots to have an almost human interaction with the user, which makes room for them to be used in the execution of a number of services, especially those connected to customer service.
This result is only possible thanks to the new approach adopted by the system. In a simple way, we can say that it records a number of keywords that relate to the activity that the software needs to solve. As soon as the system identifies one of these special terms, it is able to present answers that make sense to it.
For the execution of some more specific activities, however, the level of interaction between the user and the chatbot needs to be higher. There are already solutions that use the concept of artificial intelligence and natural language processing, which optimizes its efficiency.
What are the trends for conversational interfaces?
Conversational interfaces have a wide range of implementations. As one of the most promising, we can mention user service. Thanks to its qualities, this technology allows call centres to be fully automated, which increases the quality of service and reduces costs for the company behind the plant.
Through chatbots, enhanced with a conversational interface, communication between customers and software will happen in such a natural way and it will be able to provide services such as:
- identify the best plan or product for the customer;
- answer your questions and solve problems with the provision of services;
- negotiate debts and close financing contracts.
The combination of conversational interfaces and intelligent systems have the potential to create a real revolution in several areas. Its effects will be seen in all sectors of the economy and society. It is important to emphasize, however, that other technologies tend to have great impacts on society, among them, we can mention machine learning!
